DELIVERY INFORMATION

VERY IMPORTANT: For those who are importing goods for the first time, you must find out the import duties, taxes, destination charges, etc. that apply in your country before ordering from us.

1. All items are made to order. At the time of order is received we will send you a pro-forma invoice and advise the estimated delivery schedule.
2. Production lead time varies according to the quantity and type of items ordered, and greatly of time of the year when order is placed. Production time for a full container order typically takes 60 to 120 days for most items, and about 45 to 60 days for small orders.
3. Our estimated production and delivery time frame starts from the day of receiving the funds as a deposit We will not start your order before receiving the funds for deposit.
4. EXW and FOB price terms.
   EXW terms: you bear all costs to transport the goods from our warehouse ini Bali to destination port (Port of Discharge), as well as insurance, import duties, taxes, destination local charges, etc. that occur in the destination country. 
   FOB terms: you bear the cost of ocean freight from the port of Surabaya or other ports in Indonesia to the destination port as well as insurance, import duties, taxes, destination local charges, etc. that occur in the destination country.
5. We can arrange all your shipping requirements from full container load (FCL) to less than container load (LCL).
6. Minimum LCL shipment by sea is one pallet may contain mixed items. However, to ship an order with a volume of less than a full container is very expensive and not profitable for business! We highly recommend ordering a minimum volume of one full container of mixed items to save on shipping costs.
7. After your shipment leaves Bali, we will coordinate with your customs broker to ensure the shipment runs smoothly without any problems. Your customs broker will contact you when your goods arrive and provide details of import duties, taxes, destination local charges, etc. that you have to pay to clear the shipment. We can also appoint a reliable customs broker for you if you don't have one.
8. We will send to you by courier all original shipping documents required for customs clearance (Commercial invoice, COO, BL, Fumigation certificate, etc) within two weeks after the shipment leaves the port of Surabaya Indonesia and we continue monitoring the shipment until you receive the goods in your hands.
9. You are obliged for shipping insurance of 2.5% of the value of declared goods to cover losses in the event of a lost shipment.